Refund Policy

What that means in numbers

Plans are monthly. If you cancel on day 3 of a 30-day period, 27 days are unused, and you get 27/30 of what you paid back. On day 20 you get 10/30. On day 29 you get a day’s worth, and you are welcome to it.

We don’t refund time that has already passed, because we already spent it: every scan is a real query to five AI assistants and every one of them bills us for it. Paying for a month you used and then getting the month back is not a refund policy, it is a free plan with extra steps — and a business running that way stops being able to buy the assistant credits your scans depend on.

How to get one

Email [email protected] from the address on the account, or reply to any email we’ve sent you. Say you want to cancel and want the remainder back. That’s the whole process — you don’t need to explain yourself and we won’t ask you to.

We process it within two working days. The money goes back to the card or account you paid with; how long it then takes to appear is down to your bank, usually five to ten working days.

Your rights are wider than this page

This is our policy, not a limit on yours. Payments are handled by Paddle.com Market Ltd as merchant of record, and Paddle applies whichever protection is highest — theirs, ours, or the law where you live. Paddle can issue a refund at their own discretion within 14 days of purchase, and consumer-protection law in many countries gives you rights that no policy can sign away. If you believe you are owed more than the remainder, ask us, and ask Paddle — the link is on your invoice.

Cancelling

You can cancel any time from your account. By default, cancelling stops the renewal and leaves your access running to the end of the period you already paid for — nothing switches off early and nothing renews after. Ask for the remainder back instead and we refund it, at which point access ends: you can have the time or the money, and it would be strange to have both.

If we got it wrong

The rule above is the routine one, not the only one. If scans didn’t run, alerts didn’t arrive, or the product didn’t do what this site says it does, tell us and we’ll put it right regardless of where you are in the period. We read every email.

The free audit

Costs nothing, so there is nothing to refund. It stays free.