Refund Policy
Last updated 25 August 2026
Full refund within 30 days of any payment. No reason required. No conditions, no deductions, no exceptions for scans you already ran or reports you already read.
How to get one
Email [email protected] from the address on the account, or reply to any email we’ve sent you. Say you want a refund. That’s the whole process — you don’t need to explain yourself and we won’t ask you to.
We process it within two working days. The money goes back to the card or account you paid with; how long it then takes to appear is down to your bank, usually five to ten working days.
Who pays it
Payments are handled by Paddle.com Market Ltd, our merchant of record, so the refund is issued by Paddle and appears on your statement under their name — the same name the original charge appeared under. You can also request a refund directly through the link on your Paddle invoice.
Cancelling
Cancelling and refunding are separate things. You can cancel any time from your account; access continues until the end of the period you’ve already paid for, and nothing renews after that. If you also want that last payment back and you’re inside the 30 days, ask — you’ll get it.
After 30 days
We don’t refund periods that ended more than 30 days ago as a matter of routine. We do read every email, and if something went wrong on our side — scans that never ran, alerts that never arrived — tell us and we’ll put it right regardless of the calendar.
The free audit
Costs nothing, so there is nothing to refund. It stays free.